This standard specifies the requirements for the performance, reliability and security characteristics of alarm transmission systems.
It covers the general requirements for connections providing signalling between an alarm system at a supervised premises and annunciation equipment at an alarm receiving centre.
EN 50136-1 Applies to transmission systems for all types of alarm messages such as fire, intrusion, access control, social alarm, etc. Different types of alarm system may in addition to alarm messages also send other types of messages, e.g. fault messages and status messages. These messages are also considered to be alarm messages. The term alarm is used in this broad sense throughout the document.
Additional requirements for the connection of specific types of alarm systems are given in the relevant European Standards.

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These application guidelines include guidance on the application of the design, planning, operation, installation, commissioning and maintenance of alarm transmission systems for use in fire, I&HAS, Social Alarms and VSS applications. This document does NOT specify requirements. The requirements for ATS and ATE are specified in other parts of the EN 50136 series of standards.
These application guidelines are intended to assist those responsible for establishing an ATS(n) to ascertain the appropriate design, planning, Installation, operation and maintenance of an ATS(n) and to determine the most appropriate ATS category for the required system performance. E.g. Installers and service providers, ATSPs and their ICT managers, Network operators (Telco’s), ARC’s and their ICT managers, Test houses and Certification inspectorates, Specifiers, Insurance companies, Manufacturers of ATE.

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This Technical Specification specifies a protocol for point-to-point transmission of alarms and faults, as well as communications monitoring, between a Supervised Premises Transceiver and a Receiving Centre Transceiver using the Internet protocol (IP).
The protocol is intended for use over any network that supports the transmission of IP data. These include Ethernet, xDSL, GPRS, WiFi, UMTS and WIMAX.
The system performance characteristics for alarm transmission are specified in EN 50136-1 and EN 50136-1-5.
The performance characteristics of the supervised premises equipment should comply with the requirements of its associated alarm system standard and shall apply for transmission of all types of alarms including, but not limited to, fire, intrusion, access control and social alarms.
Compliance with this Technical Specification is voluntary.

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This International Standard specifies the requirements for an environmental management system
that an organization can use to enhance its environmental performance. This International Standard
is intended for use by an organization seeking to manage its environmental responsibilities in a
systematic manner that contributes to the environmental pillar of sustainability.
This International Standard helps an organization achieve the intended outcomes of its environmental
management system, which provide value for the environment, the organization itself and interested
parties. Consistent with the organization’s environmental policy, the intended outcomes of an
environmental management system include:
— enhancement of environmental performance;
— fulfilment of compliance obligations;
— achievement of environmental objectives.
This International Standard is applicable to any organization, regardless of size, type and nature,
and applies to the environmental aspects of its activities, products and services that the organization
determines it can either control or influence considering a life cycle perspective. This International
Standard does not state specific environmental performance criteria.
This International Standard can be used in whole or in part to systematically improve environmental
management. Claims of conformity to this International Standard, however, are not acceptable unless
all its requirements are incorporated into an organization’s environmental management system and
fulfilled without exclusion.

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ISO 9001:2015 specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

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This European Standard specifies the minimum equipment requirements for the performance, reliability, resilience, security and safety characteristics of the receiving centre transceiver (RCT) installed in ARC and used in alarm transmission systems.

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This European Standard specifies the general equipment requirements for the performance, reliability, resilience, security and safety characteristics of supervised premises transceiver (SPT) installed in supervised premises and used in alarm transmission systems (ATS). A supervised premises transceiver can be a stand-alone device or an integrated part of an alarm system. These requirements also apply to SPT’s sharing means of interconnection, control, communication and power supplies with other applications. The alarm transmission system requirements and classifications are defined within EN 50136-1. Different types of alarm systems may in addition to alarm messages also send other types of messages, e.g. fault messages and status messages. The term alarm is used in this broad sense throughout the document. Additional requirements for the connection of specific types of alarm systems are given in the relevant European Standards. Because the SPT can be applied in different applications (e.g. I&HAS, fire and social alarm systems), requirements for the SPT, additional to those of this European Standard, may be specified in separate application specific documents. This European Standard specifies the requirements specific to alarm transmission. Application specific requirements for the connection of the SPT to specific types of alarm systems are given in the EN 50131 (all parts) for I&HAS, and EN 54 (all parts) for fire. For other SPT applications, see the relevant National or European standards.

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This part of IEC 60839 specifies the minimum functionality, performance requirements and test methods for electronic access control systems and components used for physical access (entry and exit) in and around buildings and protected areas. It does not include requirements for access point actuators and sensors. This standard is not intended to cover requirements for off premise transmission associated with intrusion or hold up alarm signals. This standard applies to electronic access control systems and components intended to be used in security applications for the granting of access and includes requirements for logging, identification and control of information. The standard comprises the following:
- A conceptual model and system architecture.
- Criteria covering: - classification based on performance functionalities and capabilities; - access point interface requirements; - indication and annunciation requirements (display, alert, logging); - duress signalling and overriding; - recognition requirements; - system self-protection requirements; - communication between the component parts of the electronic access control system and with other systems.
- Requirements for environmental conditions (indoor/outdoor use) and electromagnetic compatibility.
- Test methods.

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This European Standard specifies the requirements for the performance, reliability and security characteristics of alarm transmission systems. It specifies the requirements for alarm transmission systems providing alarm transmission between an alarm system at a supervised premises and annunciation equipment at an alarm receiving centre. This European Standard applies to transmission systems for all types of alarm messages such as fire, intrusion, access control, social alarm, etc. Different types of alarm systems may in addition to alarm messages also send other types of messages, e.g. fault messages and status messages. These messages are also considered to be alarm messages in the context of this standard. The term alarm is used in this broad sense throughout the document. Additional alarm transmission requirements of specific types of alarm systems are given in the relevant European Standards.

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D117/092: Standstill maintained (interim TS before EN status) (see BT119/DG5552/INF)

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Describes the requirements for standard serial data interfaces in alarm transmission systems. Gives an outline of how alarm transmission systems are connected and the various types of serial data interfaces that might be employed.

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Specifies the requirements for voice communicator systems using the public switched telephone network which are additional to those specified in IEC 60839-5-1 and IEC 60839-5-2. Covers switched connections providing event driven signalling between an alarm system and a remote centre.

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Specifies the requirements for alarm transmission systems using dedicated alarm transmission paths which are additional to those specified in IEC 60839-5-1 and IEC 60839-5-2. Covers dedicated connections providing signalling continuity between an alarm system and the presentation of alarm system information at an alarm receiving centre.

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Specifies the general requirements for equipment used in alarm transmission systems. Does not specify the equipment used to display the information at the alarm receiving centre or the installation of the equipment.

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Specifies the requirements for digital communicator systems using the public switched telephone network which are additional to those specified in IEC 60839-5-1 and IEC 60839-5-2. Covers switched connections providing event driven signalling between an alarm system and a remote centre.

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Specifies the general requirements for the performance, reliability and security characteristics of alarm transmission systems. Covers the general requirements for connections providing signalling between an alarm system and an alarm receiving centre.

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ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
ISO 10002:2004 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes.  
It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses.
ISO 10002:2004 addresses the following aspects of complaints handling:  
-- enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service;
-- top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;
-- recognizing and addressing the needs and expectations of complainants;
-- providing complainants with an open, effective and easy-to-use complaints process;
-- analysing and evaluating complaints in order to improve the product and customer service quality;
-- auditing of the complaints-handling process;
-- reviewing the effectiveness and efficiency of the complaints-handling process.
ISO 10002:2004 is not intended to change any rights or obligations provided by applicable statutory or regulatory requirements.

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This European Standard specifies methods for the identification of hazardous situations leading to explosion  and the design and construction measures appropriate for the required safety. This is achieved by: - hazard identification; - risk assessment; - elimination or minimization of risk; - information for use. The safety of equipment, protective systems, and components can be achieved, as described in 5.7 of EN 414:1992, by removal of hazards and/or limiting the risk, i.e. a) by design without using safeguarding; b) by safeguarding;

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